Privacy Policy

Here at JW Autos, we ensure that personal information collected and processed by us is well protected. This JW Autos Privacy Policy applies when you visit the JW Autos website, order our products, request our services, interact with our social media sites, call our customer team or provide feedback based on your experience through surveys or research. The policy describes the information we collect, why, how and when we collect it, how we store it, how we process it and your rights under data protection legislation.

It’s important that personal data is kept up to date and you should inform us if you need to make any amendments to the data we store using the contact information in this policy.

WHO WE ARE

The controller of your personal data is JW Autos, located at Snodland By Pass, Snodland, Kent ME65SL (referred to below as “we” “us” “our” or “JW Autos”).

THE TYPES OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

• Personal​identifiers, contacts, and characteristics (for example, name, address and contact details, driving license, date of birth, utility bills)
• Vehicle​identifiers and characteristics (for example the registration and history of a part exchange vehicle you wish for us to purchase from you)
• Transaction​information (for example payment details to and from you)
• Financial​information (for example bank account details, salary, employment details, and financial commitments)
• Images​ (for example audio or video recordings when you phone us or visit our place of business 

WHERE DO WE RECEIVE YOUR DATA FROM?

We receive information that you provide us with:

• When you visit our website
• When you interact with us through social media platforms
• When you telephone or email us as part of an enquiry
• When you buy goods and services from us and provide payment
• When you offer a part exchange vehicle for consideration as part of a transaction
• When we telephone you to assist you with a transaction
• When we telephone you to make arrangements for a delivery or collection
• When you contact us to make a request for support in relation to a transaction, a vehicle or to make a complaint or request
• When you respond to an advertisement or promotional marketing communication

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We share data with third parties:

• When you visit our website via a vehicle sale aggregator website such as Autotrader and you purchase a vehicle. This information is used by them for statistical purposes
• When you purchase a vehicle, we may confirm your identity with a digital identity verification process through a partner agency
• As part of the process of administering warranty claims
• When we act on your request, to perform your contract with us or to carry out your order, to JW Autos or to third party suppliers (including third parties such as warranty and insurance providers ) payment, or delivery providers
• In the event of a transaction for financing our business, a merger or an acquisition of JW Autos or of (part of) its assets by a third party
• In the event of legal claims, legal proceedings or as part of legal, risk, privacy, and data protection or financial audits
• To perform credit checks or counterparty due diligence within the above-mentioned purposes
• To parties who act as a processor on our behalf, for instance, our IT, Marketing, or cloud service providers
• To advertising platforms such as Google Ads and Facebook ads for audience profiling, look-a-like audience selection and targeted online communications
• To invite you to review any services you received from us on a dedicated customer feedback/review website in order to collect your feedback and improve our services.

We share Information with public bodies:

• When assisting the police or public authorities with enquiries or investigations
• If there is a legal obligation for us to do so, for instance, to provide information to tax authorities, other government institutions or third-parties as provided by law.

HOW DO WE PROCESS THIS INFORMATION

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your ​consent​. You are able to remove your consent at any time. You can do this by contacting [email protected]

We have a ​contractual​ ​obligation

We have a ​legal or regulatory obligation

We have a ​legitimate​ ​interest

PROVISION OF PERSONAL DATA

Where there is a statutory and contractual requirement for you to provide your personal data, any refusal or failure by you to do so may result in us being unable to enter into a contract with you and/or continue the contractual relationship with you.

HOW WE PROCESS DATA

We have set out below a description of how we use your personal data and the legal basis we rely on to do so. For a description of the types of data see section ​The types of personal information we collect.

How we process your data and the type of data on what legal basis

 When you use our website we will collect your postcode to ensure that you are provided with the correct delivery or collection options when considering purchasing a vehicle from us - Personal & legitimate interest.

When you use our website we will collect your postcode to ensure that you are provided with the correct delivery or collection options when considering purchasing a vehicle from us - Personal & legitimate interest.

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When you complete all the mandatory processes to purchase a vehicle and make payment - Personal, Vehicle, Transaction. Contractual/Legitimate.

When you respond to an advertisement on a Vehicle sales aggregator and make a purchase from JW Autos - Personal, Vehicle. Legitimate.

When you respond to an advertisement on a Vehicle sales aggregator and make a purchase from JW Autos - Personal, Vehicle. Legitimate.

To respond to your enquiries about our products and services or to provide you with telephone assistance to complete a purchase or make arrangements for delivery or collection of a vehicle - Personal, Images, Social Media. Contractual/Legitimate.

To respond to and handle aftersales enquiries or assist in the provision of your statutory consumer rights such as when you make a complaint - Personal, Vehicle, Transaction Financial, Images, Social media. Regulatory/Legitimate.

Registering a purchased vehicle or “passing to trade” a part exchange vehicle via the DVLA electronic services on your behalf - Personal, Vehicle. Regulatory / Legitimate / Contractual.

When you offer in part exchange a vehicle for sale to us we will check its provenance by sharing data with CAP/HPI - Vehicle. Contractual/Legitimate.

When you offer in part exchange a vehicle for sale to us we will share details of the vehicle for the purposes of valuation with a third party –Manheim Auctions -  Vehicle. Contractual/Legitimate.

If your vehicle breaks down and we provide your details to a breakdown assistance or recovery company for the purposes of facilitating a repair to your vehicle - Personal, Vehicle. Contractual/Legitimate.

Contacting you with targeted promotional marketing communications through digital, non-digital, and social media channels which you have chosen to be contacted through with consent gained from your personal profile on our website - Personal, Vehicle, Consent/Legitimate.

We may take still/video images of your personal documents (photo id) during a visit by you to our place of business or when delivering or collecting a vehicle at your residential address. These videos are used for the purposes of providing security for you and our employees as well as used for training purposes and complaint handling - Images. Legitimate interest.

When you pay for a transaction we will use payment information provided by you to contact your bank for purposes of facilitating the transaction - Personal, Transaction. Contractual.

When you use our website we use traffic log cookies to identify which pages are being used by you. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website as some features may not function as a result - Cookies. Legitimate interest.

When you purchase from us, we may use your data for analysis and customer profiling to help us develop and improve our products and services, understand our customers better; and manage and improve our relationship with you. This could include, for example, evaluating the effectiveness of our marketing and customer service, conducting market analysis and identifying products or services which may be of interest to you - Personal, Vehicle. Legitimate interest.

STORAGE PERIOD

Personal data will not be kept by us any longer than necessary for the purposes for which they were originally collected or processed further for secondary purposes. All personal data will be stored no longer than required by the EEA privacy legislation and national laws and regulations, such as financial and tax obligations and prevention of money laundering, sanctions and financing of terrorism laws. In case you order goods from us, we keep your data as long as reasonably necessary in order to comply with our warranty obligations under the applicable period. In case you have opted in to receive newsletters from us, your personal profile is based on up to 5 years of history preceding the newsletter. The storage period of cookies can be found here. Personal data may also be kept to evidence compliance with contractual and other obligations until the limitation period of the respective rights has expired as well as for the period required for the establishment, exercise or defense of legal claims.

YOUR PERSONAL DATA RIGHTS

Where we have gained consent to send you personalised marketing communications by channel, you can unsubscribe by channel by using any links at the bottom of each communication or by contacting the customer support team via phone on 01634 215481 or by e-mail to [email protected]​, providing specific details of the consent that you are withdrawing.

You have the right to request to access your data and to request to rectify or erase it or to restrict its processing. You also have the right to request a machine-readable subset of your data and store it elsewhere. Where the processing of your personal data is based on your consent, you are at all times entitled to withdraw this consent which will not affect the lawfulness of the processing before your consent was withdrawn.

Furthermore, you may always object against to the use of your data for direct marketing purposes, including the creation of profiles for newsletter customisation and advertising. You may also object against any other processing for legitimate interest purposes in connection with your personal circumstances.

You can find more information on what your rights involves and applicable restrictions at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.

In addition, you can also give instructions on the data after your death by appointing a person who can exercise the previous rights regarding certain categories of your personal data (including special categories of data, private life, communications data an image) after your death (in the absence of such designation, these rights could be exercised by your heirs) and determine that you do not want the previous rights to be exercised after your death.

CONTACT

Requests to exercise the above rights may be submitted by sending an email to ​[email protected].​ The Privacy officer for   Bigmotoringworld may be contacted through​[email protected].​ If you submit a request in relation to your data, please specify the nature of your request and the specific processing your request is about. We also may ask for further information in order to establish your identity.

We will endeavor to provide a response to your request within 1 calendar month but this may take longer depending on the complexity of your request. In this circumstance, we will contact you to keep you updated.

You may also at all times file a complaint with the data protection authority in the United Kingdom, which is the Information Commissioner’s Office and more details can be found at www.ico.org.uk. If your Supervisory Authority is from an EU country, you can also find contact details for data protection authorities in EU countries at https://edpb.europa.eu/about-edpb/board/members_en.

CHANGES OF THIS POLICY

JW Autos reserves the right to change this policy. Make sure you are always familiar with the latest version of this policy posted here. Changes in this Privacy Policy will become effective when we make the revised Privacy Policy available on or through the website and we will inform you of important changes in advance.

This privacy policy sets out how Big Motoring World uses and protects any information that you give Big Motoring World when you use this website.

Big Motoring World is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

•   Name
•   Contact information including email address or Mobile Phone number, demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•   Internal Record Keeping
•   We may use the information to improve our products and services
•   We may periodically send promotional email or SMS about new products, special offers or other information which we think you may find interesting using the email address which you have provided
•   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or SMS

We will not pass any information you give us to a 3rd party

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.